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Peter Mahoney Senior Vice President & General Manager, Dragon Business Unit at Nuance is the guest on this productivity show.   As well as Dragon Naturally Speaking, Nuance are in the speech business including, desktop speech, speech on mobiles, navigation systems,  automotive speech systems, customer service speech recognition, medical transcription, imaging software, OCR and document management. We talked about voice recognition as an aid to productivity, productivity tips, how a company like Nuance view internet channels for marketing conversations.

Voice Recognition – 10 years ago, now, the future. Integrated into other applications, not so much AI yet.

Statistical Language Model – to recognise language. I scream v Ice Cream!!

Voice Recognition commands – Use in applications.  Bits of meaning.  Identifying key words in a sentence for likely customer support applications.

Voicemail to text – To send as emails

Do we use voice recognition when we have it – Getting over the learning curve to achieve productivity with voice recognition.  Instead of hitting the backspace key when typing. 26mins typing can translate to 6mins of voice recognition.

Lawyers, Insurance Claims, Police, Health – Uses for specialised voice recognition to create reports.

The Future of Speech Recognition – Make it easier for new users. Shortening the learning curve.  Increasing the recognition of more natural language.  Translating multiple conversations at the same time.

Stuck with the keyboard, screen and mouse – Making machines understand us, instead of adapting to machines. I dream of virtual reality.

Increase in use of mobile technologies – But keyboards are small

Peter’s Productivity – Lots of ideas and creativity, easy to be distracted, so email inbox is central, and “Getting to Zero” inbox with Getting Things Done.

Voicemails go to Inbox – Single channel with Inbox.

Dragon for email processes – Commands/processes,  and Voice to text.  Reducing the stress of typing.  Voice short cuts for filing, and finishing off emails with signatures, and sending.

Capture tools – Moving notes as soon as possible.  End of day reminder to transcribe notes by dictating and expanding into electronic capture.

Projects – Physical documents of long term projects to check up on a weekly basis.

Channels to market in the Web2.0 world – Customers can better communicate with Nuance. Blog, Facebook for Dragon feedback. Interact with brand. Respect the channel for what it’s used for. Do display ads on Facebook work for a company marketing?  Facebook is more an interactive tool.

Knowing from customers when things go wrong with a product – How to deal with it. Negative feedback can lead to a positive outcome, if a company acknowledges and acts on the feedback.

Twitter – Broadcast channel for realtime information. Something will catch your eye on Twitter.  Twitter search engine for real time search on opinion.

Second Life – Moving with consumer fickleness with which is the platform to communicate on.

Gaming World – Huge potential for voice recognition in gaming commands.

Sport – Boston Red Sox. The Ted Danson bet.  Boston Bruins hockey.

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